Delivery and Returns Policy: Aesthetic & Skin GbR
At Aesthetic & Skin GbR, we are committed to ensuring a seamless experience for our clients, from order placement to product delivery and beyond. Our delivery and returns policy has been designed to provide transparency, efficiency, and convenience for customers worldwide.
Delivery Policy
- Global Shipping
We deliver our products to customers across the globe. Whether you are in Europe, Asia, the Americas, or beyond, Aesthetic & Skin GbR ensures timely delivery to your location. - Shipping Methods
We partner with reputable logistics providers to ensure your order arrives safely and on time. Delivery options include express shipping, standard shipping, and bulk freight for large orders. - Delivery Timeframe
- Within Germany: 1–2 business days
- Within Europe: 1–3 business days
- International Deliveries: 3–7 business days, depending on the destination
- Order Tracking
Once your order has been dispatched, we provide tracking details so you can monitor the progress of your shipment in real time. - Shipping Costs
Shipping costs vary based on the size, weight, and destination of your order. These details will be clearly communicated at the time of purchase. - Customs and Duties
For international orders, customers may be responsible for customs duties and taxes applicable in their country. Please check your local regulations to avoid any surprises.
Returns Policy
- Eligibility for Returns
- Products must be returned within 14 days of receipt.
- Items must be in their original, unopened, and unused condition with intact packaging.
- Return Process
- Step 1: Contact our customer service team via email at info@aestheticandskingbr.com or WhatsApp at +49 15124840063 to initiate a return.
- Step 2: Provide your order details and reason for the return.
- Step 3: Once approved, ship the product back to the return address provided by our team.
- Refunds
- Refunds will be processed once the returned item has been inspected and approved.
- Refunds will be credited to the original payment method within 7–10 business days.
- Exclusions
- Opened or used products cannot be returned due to hygiene and safety reasons.
- Custom orders or bulk purchases may not be eligible for returns unless the product is defective or incorrect.
- Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please notify us within 48 hours of receipt.
- We will arrange for a replacement or refund at no additional cost.
Contact Us
If you have questions or need assistance regarding delivery or returns, feel free to reach out:
- Email: info@aestheticandskingbr.com
- WhatsApp/Phone: +49 15124840063
At Aesthetic & Skin GbR, we prioritize your satisfaction and are dedicated to providing you with exceptional service every step of the way.